Time Of Day
Nights, weekends and public holidays usually cost more than a weekday booking. If it can wait safely, you are told so.
How Our Pricing Works
No made-up package prices. You hear the rate before anyone is dispatched, and you see the quote before any work starts.
Three Stages
What You Pay For, And When
Call-Out
Explained Before Dispatch
- The call-out rate and hourly rate, said out loud
- Whether after-hours or public holiday rates apply
- An honest arrival time
- Whether it can safely wait until morning
Make Safe
Stop The Damage
- Water, gas or power isolated
- The leak, blockage or fault found
- A temporary fix if parts are needed
- Photos of the damage and the cause
Repair
Quoted Before Work Starts
- The fix explained in plain words
- Options when there is more than one
- A quote you can accept or decline
- Tested and written up when done
Cost Drivers
What Changes The Price
Travel And Access
Where you are in Auckland, access under the house or in the ceiling, and apartment building rules all affect the time a job takes.
Parts And Materials
A flexi hose is not a hot water cylinder. Parts are priced in the quote, and a make-safe tonight can be cheaper than a full repair at night.
Finding The Cause
A hidden leak or a collapsed drain can need locating equipment or a camera before anyone can quote the repair accurately.
More detail in our guide: How much does an emergency plumber cost in Auckland?
FAQ
Pricing Questions
How much does an emergency plumber cost in Auckland?
Emergency plumbing is usually charged as a call-out plus time and materials, and the figures depend on the time of day, the day of the week and the job. Rather than publish numbers that may not fit your situation, the call-out and hourly rate are explained on the phone before anyone is dispatched. Once the plumber has found the cause, the repair is quoted before work starts, so you can decide whether to go ahead, stop the damage now and book the rest, or get another opinion. There are no hidden extras added after the job.
Is it more expensive to call a plumber at night or on the weekend?
Generally, yes. After-hours, weekend and public holiday work costs more than a weekday booking, because the plumber is working outside normal hours. You are told the after-hours rate when you ring, before anyone is sent. If the problem can safely wait, such as a dripping tap, a slow basin or a toilet that runs on when you have a second toilet, you will be told that honestly, so you can choose a daytime visit instead. If water is causing damage or sewage is coming up, it is usually cheaper to stop it tonight than to deal with the damage later.
Will I get a quote before any work is done?
Yes. The first step on site is to make the property safe and find out what has actually gone wrong. The plumber then explains the problem in plain language and quotes the repair before starting it. If there is more than one way to fix it, for example a patch repair on a burst pipe tonight versus replacing a whole run of old pipe later, you are given the options. For bigger jobs, the emergency is stopped first and the permanent work is quoted and booked in, so you are never committed to something you have not agreed to.
Can you help with an insurance claim for water damage?
The plumber cannot tell you what your policy covers, but can give you what insurers usually ask for. Before you start cleaning up, take photos of the damage, the wet floors or ceilings and anything that failed, such as a split flexi hose or a leaking cylinder. The plumber can then provide a written report describing the cause of the leak, what was repaired and any photos taken on site. Keep the failed part if you can. Photos and a written report help with an insurance claim, but check with your insurer about excesses and what they will pay for.
Water Where It Shouldn't Be?
Turn it off at the toby, then get a licensed Auckland plumber on the way. The rate is explained before anyone is dispatched.