Privacy Policy
Last updated: 26 September 2026
This policy explains how Emergency Plumber AKL ("we", "us"), operating the website emergencyplumberakl.co.nz, handles personal information. We follow the New Zealand Privacy Act 2020 and its Information Privacy Principles.
What we collect
When you use a quote or callback form, we collect what you give us: your name, phone number, email address, suburb, the service you need and your message. We also record the page the form was sent from, the referring website and any campaign parameters in the web address, so we can understand how people find the site.
The website does not use advertising cookies. Our hosting provider keeps standard server logs (IP address, browser type, pages requested and time) for security and performance.
Why we collect it
- To answer your enquiry and arrange a licensed plumber to attend.
- To pass your details to the licensed plumbing business that does the work, so it can contact you, quote and invoice.
- To keep a record of enquiries for quality and dispute purposes.
- To measure which pages and campaigns produce enquiries.
Who we share it with
Your enquiry is shared with the licensed Auckland plumbing business servicing this website, and with the form-processing and hosting services we use to run the site. We do not sell personal information and do not share it with anyone else unless the law requires it.
Storage outside New Zealand
Our form-processing and hosting providers may store data on servers outside New Zealand. We use providers with appropriate security practices and send them only what is needed to deliver the service.
Storage and security
Enquiries are kept in the form-processing service and in the email accounts of the people who answer them, with access limited to those who need it. We keep enquiry records only as long as they are needed for the purposes above.
Access and correction
You can ask what personal information we hold about you and ask us to correct or delete it. We will respond within a reasonable time and, if we cannot do what you ask, tell you why.
Complaints
If you think we have mishandled your personal information, contact us first and we will look into it. If you are not satisfied, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
Contact
Emergency Plumber AKL, Auckland, New Zealand. Email: info@emergencyplumberakl.co.nz.
Changes
We may update this policy from time to time. The date at the top shows the latest version.